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FAQS

Frequently Asked Questions

Everything you need to know about booking a cleaning with Cleany.
Can’t find your answer? Contact our friendly team.

Our pricing is flat-rate, transparent, and based on the size of your home and the level of cleaning needed.

  • Studio / 1 BathFrom $149
  • 1 Bed / 1 BathFrom $169
  • 2 Bed / 1 BathFrom $199
  • 3 Bed / 2 BathFrom $319
  • Deep CleaningFrom $239

New customers receive $30 off their first cleaning, and recurring customers can save up to 15% through our Loyalty Program. Get an instant, exact quote online in about 60 seconds.

Our Standard Cleaning covers the essential tasks needed to keep your home fresh, clean, and well-maintained. It's perfect for recurring service or homes that have been professionally cleaned recently.

  • Dusting furniture, shelves, and accessible surfaces
  • Vacuuming carpets and rugs
  • Sweeping and mopping floors
  • Cleaning and sanitizing bathrooms
  • Cleaning kitchen countertops and backsplashes
  • Wiping the exterior of appliances (fridge, oven, microwave, dishwasher)
  • Cleaning sinks, faucets, and mirrors
  • Making beds and tidying rooms
  • Emptying trash and replacing liners
  • General straightening and light organizing of accessible areas

For homes that need extra attention or detailed cleaning inside appliances and cabinets, we recommend booking a Deep Cleaning.

A Deep Cleaning includes everything in our Standard Cleaning, plus additional detailed cleaning in areas that typically need extra attention:

  • Baseboards hand wiped
  • Doors and door frames cleaned
  • Interior windows accessible without a ladder
  • Light fixtures dusted
  • Detailed bathroom scrubbing
  • Fridge and oven interiors cleaned
  • Kitchen cabinet interiors cleaned
  • Pet hair removal
  • Behind and underneath accessible furniture
  • Extra attention to buildup, dust, and grime

Recommended for first-time customers, homes not recently cleaned professionally, move-ins, move-outs, and seasonal cleanings.

  • Studio2–3 hours
  • 1 Bedroom2.5–4 hours
  • 2 Bedroom3–5 hours
  • 3 Bedroom4–6 hours
  • Deep Cleaning4–8+ hours

Larger homes or homes requiring extra attention may take longer.

Yes. Same-day and next-day appointments are often available depending on scheduling and cleaner availability. For the best availability, we recommend booking as early as possible.

Yes. Cleany provides the professional cleaning supplies and equipment needed to complete your service, including a vacuum, mop, microfiber cloths, eco-friendly solutions, and EPA-registered disinfectants when appropriate.

For safety and hygiene reasons, we do not provide ladders, step stools, toilet brushes, or pest control products. Let us know at least 24 hours before your appointment if you need any specialized equipment.

Whether you're home or away, Cleany makes the process simple and convenient. We can accommodate doormen, front desk staff, lockboxes, smart locks, key safes, and keys left with building management.

If you'd prefer to be home during the cleaning, that's perfectly fine too.

All cleaners on the Cleany platform undergo identity verification and background screening before providing services through our platform. Every booking is backed by our customer support team and satisfaction guarantee.

No problem. Cleany can provide COIs for both residential and commercial buildings. Please reach out at least 48–72 hours before your appointment with a sample COI and any building requirements.

Your satisfaction is important to us. If you're not completely satisfied, notify us within 48 hours and we'll arrange a complimentary reclean of any missed areas covered under our service checklist. That's our 100% Cleany Guarantee.

Absolutely. For recurring services, we make every effort to schedule your preferred cleaning professional whenever possible. If they're unavailable, we'll match you with another experienced, highly rated Cleany professional.

Absolutely. Our cleaning professionals are experienced working in pet-friendly environments. Please let us know about any pets when booking, along with any special instructions or access considerations.

You may cancel or reschedule at no charge up to 24 hours before your appointment.

  • Standard cleanings: cancellations within 24 hours incur a 50% fee.
  • Specialty services (Deep Cleaning, Move In/Out, Post-Construction): within 48 hours incur a 50% fee.
  • Cancellations within 3 hours, or after cleaners have arrived, incur the full service charge.

Recurring customers may cancel future appointments any time without penalty, though individual appointments still require the notice period.

Tipping is never required but always appreciated. Most customers tip between 10%–20% of the cleaning price, given directly or added electronically after the appointment.

Yes. As part of our Loyalty Program, recurring visits receive automatic discounts:

  • Weekly CleaningSave 15%
  • Bi-Weekly CleaningSave 10%
  • Monthly CleaningSave 5%

Recurring customers also enjoy priority scheduling and automatic appointments. If a discount is ever missed, contact support — eligible adjustments may apply for up to two previous cleanings.

Absolutely. You can purchase a Cleany gift card or book a cleaning directly for a friend, family member, or loved one — perfect for birthdays, housewarmings, new parents, holidays, and get-well gifts.

Most customers choose bi-weekly cleaning for the best balance of cleanliness and cost.

  • Weekly — ideal for busy families, pet owners, and larger homes
  • Bi-weekly — our most popular option
  • Monthly — works well for lighter-maintenance homes
  • Deep cleaning — recommended every 3–6 months

Yes. Cleany is proudly Google Guaranteed, having completed Google's screening and verification process for licensing, insurance, and background checks. We also hold a 4.9-star rating across over 1,000 reviews and more than 75,000 cleanings completed.

Booking with Cleany takes less than 60 seconds:

Book Online 24/7 — instant quote and scheduling
Book Through the Cleany App — iOS and Android
Call Us — (212) 851-6134
Text Us — (917) 268-3431

Get Instant Quote

Our support team is here 7 days a week.

Frequently Asked Questions

Billing

  • What forms of payment do you accept?

    We currently accept credit/debit cards, zelle and cash. Book online within 60 seconds by clicking here . Our online payments are handled by stripe, and are processed though a fully secure 256 bit SSL protocol. In addition, we have a full extended validation SSL security as well. Booking through Cleany is safe and secure and we guarantee this. Any unauthorized charges that are made to your card as a result of doing business with us will be fully refunded.

  • What if I just had renovation work done?

    We provide a customized post-construction clean for these types of situations. Please contact us at 212 851 6134 or email support@cleany.com to coordinate this and receive pricing information.

  • Can I give specific instructions to the cleaners and ask for special requests?

    Special requests will be honored if they are submitted to management prior to appointment. Cleaners are not able to take special requests at the time of the job but are able to follow specific instructions at your request.

  • How do I sign up for recurring services?

    Simply select the frequency of cleaning on our booking form, and we will set everything up from there. You can always login to your account here and we send notification reminders closer to your appointment date. For any changes or updates kindly use the online portal, email us at support@cleany.com or give us a call (212) 851-6134.

  • What is the Cleany Loyalty program?

    The Cleany loyalty program is a customer-centric initiative designed to reward regular patrons with discounts and exclusive perks. Opting into the program is voluntary and requires no contractual commitment, allowing customers to enjoy benefits at their discretion. However, it’s essential for members to remain informed about the program’s latest updates and offerings. In the event that a discount is inadvertently missed or not applied during a cleaning session, customers can rest assured knowing they have the opportunity to claim credits for up to TWO prior cleanings, ensuring their satisfaction and reinforcing the company’s commitment to delivering exceptional service.

  • How to request a reclean?

    Customers can request a reclean either by email support@cleany.com or by phone 212 851 6134 — as long as the appointment was completed within the past 48 hours. The reclean appointment must be scheduled and completed within 72 hours of contact.

    Please let us know where we fell short. Our customer service team will respond promptly.

  • What is your cancelation policy?

    You can cancel or reschedule your scheduled service without a penalty 24 hours before your scheduled cleaning. We apply a 50% cancellation fee to appointments not cancelled within 24 hours of the scheduled appointment for standard cleanings, unless that clean is a specialty clean. For specialty cleans (including but not limited to deep clean, post-construction/post-renovation cleans), a cancellation fee amounting to 50% of the price quoted for that specialty clean will be applied to appointments not cancelled within 48 hours of the scheduled booking. ALL standard cleaning appointments will be confirmed & charged in full within 3 hours and ALL deep or custom cleaning appointments within 5 hours of scheduled start time. Since we reserve this spot especially for you, the fee will be used to pay our cleaners that would otherwise be cleaning for another customer.

    To be clear, if you have a recurring service, you’ll still need to cancel an appointment prior to 24 hours of any particular appointment in order to avoid a cancellation fee, but you may cancel any later future appointments with no additional fee. You can log into your cleany portal anytime to view prior and future appointments here.

General

  • How do I book Cleany?

    It’s simple and easy – You can book directly on our website or our app! For spaces 2,000 square feet and larger or custom cleanings, Kindly email us at support@cleany.com for a quote.

  • Does Cleany bring your own supplies?

    Yes we do! We use and provide environmentally friendly supplies (besides our EPA-registered disinfectants & heavy duty products). We DO bring a vacuum, mop & natural cleaning products to name a few. We DON’T bring a ladder or step stool, toilet brush or pest control products. For any special requests please reach out at least 24 hours prior to scheduled appointment.

  • What if my building requires a COI?

    Cleany can provide a Certificate of Insurance for residential & commercial buildings. Please email us at support@cleany.com at least 48-72 hours prior to appointment with a sample COI & any instructions. Our team will work on your request and get back to you shortly after.

  • Does someone need to be present?

    Whether or not you’re at the space during your cleaning appointment is up to you! When you make a booking, you’ll be prompted to give us entry instructions. If you have a doorman or can hide a key somewhere, there’s no need for you to be home. Or, feel free to stick around during the clean. Whatever you’re most comfortable with is fine.
    In any case, please don’t forget about your appointments. We’ll remind you with an email or text message, but if the cleaner can’t get in the door by following your entry instructions, or if you aren’t home when you said you would be, you’ll be charged a lock-out fee.

  • Is Cleany insured and bonded?

    Yes, Cleany is insured and bonded. We understand that it is a privilege to be in your home, and we are always careful. In the unlikely event that an object is damaged, please notify us within 48 hours of when the appointment is completed either by email support@cleany.com or by phone (212) 851-6134.

  • Do you do green cleaning?

    Yes we do! Green cleaning is a free upgraded provided at your request. Please select Green cleaning at checkout or let us know when your booking and your cleaning person will bring supplies at no extra cost.

  • What does a Deep Clean include?

    Our Cleany deep clean is recommended for spaces that have not been cleaned in at least 3 months, move in/out clean or post construction clean. It includes your standard cleaning + more time for detailing inside fridge, inside oven, inside cabinets, deep bathroom(s), baseboards and radiators, interior windows & pet hair removal for those with furry friends!

  • What is a move in/move out cleaning?

    Our Cleany move in/out cleaning helps you settle in or out of your home with a fresh start or ending. Similar to our deep clean package, we clean everything inside & out!