Whether or not you’re at the space during your cleaning appointment is up to you! When you make a booking, you’ll be prompted to give us entry instructions. If you have a doorman or can hide a key somewhere, there’s no need for you to be home. Or, feel free to stick around during the clean. Whatever you’re most comfortable with is fine.

In any case, please don’t forget about your appointments. We’ll remind you with an email or text message, but if the cleaner can’t get in the door by following your entry instructions, or if you aren’t home when you said you would be, you’ll be charged a lock-out fee.

Yes, Cleany is insured and bonded. We understand that it is a privilege to be in your home, and we are always careful. In the unlikely event that an object is damaged, please notify us within 48 hours of when the appointment is completed either by email support@cleany.com or by phone (212) 851-6134.

Our Cleany deep clean is recommended for spaces that have not been cleaned in at least 3 months, move in/out clean or post construction clean. It includes your standard cleaning + more time for detailing inside fridge, inside oven, inside cabinets, deep bathroom(s), baseboards and radiators, interior windows & pet hair removal for those with furry friends!

You can cancel or reschedule your scheduled service without a penalty 24 hours before your scheduled cleaning. We apply a 50% cancellation fee to appointments not cancelled within 24 hours of the scheduled appointment for standard cleanings, unless that clean is a specialty clean. For specialty cleans (including but not limited to deep clean, post-construction/post-renovation cleans), a cancellation fee amounting to 50% of the price quoted for that specialty clean will be applied to appointments not cancelled within 48 hours of the scheduled booking. ALL standard cleaning appointments will be confirmed & charged in full within 3 hours and ALL deep or custom cleaning appointments within 5 hours of scheduled start time. Since we reserve this spot especially for you, the fee will be used to pay our cleaners that would otherwise be cleaning for another customer.

To be clear, if you have a recurring service, you’ll still need to cancel an appointment prior to 24 hours of any particular appointment in order to avoid a cancellation fee, but you may cancel any later future appointments with no additional fee. You can log into your cleany portal anytime to view prior and future appointments here.